Escrow Transaction Dispute Management System

Case No	Order No	Initiator	Buyer ID	Seller ID	Dispute Type	Current Stage	Deadline
D-20250329	O-2468013579	System	135792468	246801357	Unshipped Refund Only Payee Shipment Timeout (72h)	ARB_PROCESSING	Apr 25, 2026 10:00
D-20250323	O-3692581470	Buyer	975318642	864209753	Unshipped Refund Only Payer Cancel Before Shipment	PENDING_CLAIM	Apr 26, 2026 09:20
D-20250328	O-1234567890	Buyer	123456789	456012012	Shipped Refund Only	PENDING_CLAIM	Apr 26, 2026 02:15
D-20250327 2 related cases: D-20250320, D-20250318	O-9876543210	Buyer	234567567	789345345	Return & Refund	CS_PROCESSING	Apr 23, 2026 14:30
D-20250326	O-5555666677	Seller	345678678	890456456	Return Fulfillment Dispute	UPGRADED	Apr 25, 2026 18:45
D-20250325	O-1122334455	Seller	456789789	901567567	Return & Refund	ARB_PROCESSING	Apr 19, 2026 14:30
D-20250324	O-9988776655	Buyer	567890890	012678678	Shipped Refund Only	RESOLVED	-

Case No	Order No	Initiator	Buyer ID	Seller ID	Dispute Type	Current Stage	Deadline
D-20250329	O-2468013579	System	135792468	246801357	Unshipped Refund Only Payee Shipment Timeout (72h)	ARB_PROCESSING	Apr 25, 2026 10:00
D-20250327	O-9876543210	Buyer	234567567	789345345	Return & Refund	CS_PROCESSING	Apr 23, 2026 14:30
D-20250322	O-3344556677	Buyer	678901901	234789789	Shipped Refund Only	CS_PROCESSING	Apr 24, 2026 23:59
D-20250320	O-5566778899	Seller	890123123	456012012	Return Fulfillment Dispute	ARB_PROCESSING	Apr 24, 2026 08:00
D-20250315	O-9900112233	Seller	345678678	901456456	Return & Refund	CS_PROCESSING	Apr 24, 2026 22:30

Case No	Order No	Initiator	Dispute Type	Resolution Result	Resolved Time
D-20250310	O-1357924680	System	Unshipped Refund Only Payee Shipment Timeout (72h)	Support Buyer	2026-03-10 15:20:00
D-20250324	O-9988776655	Buyer	Shipped Refund Only	Support Buyer	2026-03-24 16:30:00
D-20250321	O-1122334455	Seller	Return & Refund	Support Seller	2026-03-21 11:20:00
D-20250319	O-3344556677	Buyer	Return Fulfillment Dispute	Support Buyer	2026-03-19 09:45:00
D-20250316	O-5566778899	Seller	Shipped Refund Only	Support Seller	2026-03-16 14:00:00
D-20250314	O-7788990011	Buyer	Return & Refund	Support Buyer	2026-03-14 10:30:00

Case No	Order No	Initiator	Buyer ID	Seller ID	Dispute Type	Current Stage	Deadline	Current Handler
D-20250329	O-2468013579	System	135792468	246801357	Unshipped Refund Only Payee Shipment Timeout (72h)	ARB_PROCESSING	Apr 25, 2026 10:00	Li Si
D-20250323	O-3692581470	Buyer	975318642	864209753	Unshipped Refund Only Payer Cancel Before Shipment	PENDING_CLAIM	Apr 26, 2026 09:20	-
D-20250328	O-1234567890	Buyer	123456789	456012012	Shipped Refund Only	PENDING_CLAIM	Apr 26, 2026 02:15	-
D-20250327 2 related cases: D-20250320, D-20250318	O-9876543210	Buyer	234567567	789345345	Return & Refund	CS_PROCESSING	Apr 23, 2026 14:30	Zhang San
D-20250326	O-5555666677	Seller	345678678	890456456	Return Fulfillment Dispute	UPGRADED	Apr 25, 2026 18:45	-
D-20250325	O-1122334455	Seller	456789789	901567567	Return & Refund	ARB_PROCESSING	Apr 19, 2026 14:30	Wang Wu
D-20250324	O-9988776655	Buyer	567890890	012678678	Shipped Refund Only	RESOLVED	-	Li Si

| Case Detail D-20250327 Buyer Initiated

Case D-20250327

Return & Refund CS_PROCESSING

Deadline: Apr 23, 2026 14:30

Case No

D-20250327

Order No

O-9876543210

Dispute Type

Return & Refund

Initiated Time

2026-03-27 14:30:00

Refund Amount

N15,000.00

Current Stage

CS_PROCESSING

Current Handler

Zhang San

Initiator

Buyer

Payer's Original Claim

Product not as described

Payer's Refund Description

0 / 500

Payer's Refund Attachments

No attachments

This order has historical disputes, 2 related cases

Buyer Info

Buyer ID123456789

Buyer NameDean

Buyer OPAY Trust-Score850 - Excellent

WhatsApp Number

+234 *** **** 1234

Account Mobile Number

+234 *** **** 2468

History Disputes3 times (Won: 1)

Seller Info

Seller ID456012012

Seller NameIFEANYI CHIDIEBERE EKE

Seller OPAY Trust-Score920 - Excellent

WhatsApp Number

+234 *** **** 5678

Account Mobile Number

+234 *** **** 1357

History Disputes3 times (Won: 2)

Order Info

Order NoO-9876543210

Order Creation TimeJul 25th, 2024 14:15:33

Buyer Payment AmountN15,500.00

Order AmountN15,000.00

Delivery Address

Plot 9, Dr. Nurudeen Olowopopo Avenue, Central Business District, Alausa 100212, Ikeja, Lagos, Nigeria

Items Info

Mattel Games UNO Card Game In Travel & Storage Tin For Kid, Adult & Family Nights & Parties, Color Blind Accessible

N7,500.00

Delivery Info

1.1 Seller Delivery Information

With Logistics Delivered

Logistics CompanyFedEx

Tracking No8135918194

Delivered

Mar 25, 2026 14:30

Plot 9, Dr. Nurudeen Olowopopo Avenue, Central Business District, Alausa 100212, Ikeja, Lagos, Nigeria

In Transit

Mar 23, 2026 09:15

Picked Up

Mar 21, 2026 09:51

1.2 Buyer Return Delivery Information

With Logistics In Transit

Logistics CompanyFedEx

Tracking No9687367826987602708

In Transit

Mar 27, 2026 16:45

Package is in transit to destination

Picked Up

Mar 27, 2026 10:30

Case Processing Timeline

Enter Platform Intervention System

2026-03-27 14:30:00

Buyer Application Submitted Application

2026-03-27 14:30:00

Dispute Description

The received product color does not match the picture description. The product is red, but I received blue.

Dispute Attachments

Buyer Evidence Uploaded Evidence (2 images, 1 video)

2026-03-27 15:10:00

Description: Product does not match description, received color different from picture

Valid for: 12:30:00 24h Countdown

Seller Evidence Uploaded Evidence (2 images)

2026-03-27 16:45:00

Description: Product photo confirmed before shipping, matches description

Valid for: 08:45:00 24h Countdown

Contact Record Added Contact

2026-03-28 11:00:00 · Zhang San

Contacted buyer, buyer confirmed not received goods

Case Claimed by CS System

2026-03-28 15:00:00 · Zhang San

Waiting for processing... Current

WhatsApp Mediation Group

Not Created

No 3-Way Communication Channel Yet

Click the button below to automatically create a WhatsApp group via official API and send invitation links to both parties.

Group Invite Link

https://chat.whatsapp.com/INVITE_ABC123

Buyer

+234 *** **** 1234

Pending

Seller

+234 *** **** 5678

Pending

Group created. Waiting for both parties to join.

Processing Actions

Evidence Submission Period in Progress

You can review and make a judgment after 2026-03-28 14:30:00 (24h evidence submission period ends).

Experience Compensation Platform-funded Available during evidence submission and before/after judgment. Paid by the platform — never changes the judgment, progress, or order funds; no seller payout or debt. Each order compensated once.

| Case Detail D-20250326 Seller Initiated

Case D-20250326

Return Fulfillment Dispute UPGRADED

Deadline: Apr 29, 2026 18:45

Case No

D-20250326

Order No

O-5555666677

Dispute Type

Return Fulfillment Dispute

Initiated Time

2026-03-26 10:15:00

Refund Amount

N300,000.00

Current Stage

UPGRADED

Current Handler

Reason

Buyer not returning item

Initiator

Seller

This order has historical disputes, 2 related cases

Buyer Info

Buyer ID345678678

Buyer NameJohn Smith

Buyer OPAY Trust-Score720 - Good

WhatsApp Number

+234 *** **** 5678

Account Mobile Number

+234 *** **** 8642

History Disputes1 time (Won: 0)

Seller Info

Seller ID890456456

Seller NameDean

Seller OPAY Trust-Score880 - Excellent

WhatsApp Number

+234 *** **** 9012

Account Mobile Number

+234 *** **** 9753

History Disputes0 times (Won: 0)

Order Info

Order NoO-5555666677

Order Creation TimeJul 20th, 2024 10:00:00

Buyer Payment AmountN300,000.00

Order AmountN300,000.00

Delivery Address

15 Adeola Odeku Street, Victoria Island, Lagos, Nigeria

Items Info

Samsung Galaxy S24 Ultra 5G Smartphone - 256GB, Titanium Gray

N300,000.00

Delivery Info

1.1 Seller Delivery Information

No Logistics Delivered

Delivery Proof Description

Already sent via Glovo, estimated arrival in 30 minutes. Contact: 234 09879378

1.2 Buyer Return Delivery Information

No Logistics Pending

Return Proof Description

No delivery proof submitted yet

Case Processing Timeline

Experience Compensation Received Compensation

2026-04-03 09:31:20

₦3,500.00 paid to the buyer's OPay account · Payout No EC-20260402-003 · Txn TXN20260403093100892

Platform-funded · judgment & order funds unaffected · seller side not notified.

Case Upgraded to Arbitration System

2026-03-28 09:00:00

Enter Platform Intervention System

2026-03-26 10:15:00

Seller Application Submitted Application

2026-03-26 10:15:00

Dispute Description

Buyer requested return and I approved, but the buyer has not returned the item for over 7 days. I have not received the returned goods and request platform intervention.

Dispute Attachments

Seller Evidence Uploaded Evidence (3 images)

2026-03-26 11:30:00

Description: Return approval record, delivery proof, and chat history showing buyer did not return item

Valid for: 18:20:00 24h Countdown

Contact Record Added Contact

2026-03-27 14:00:00 · Zhang San

Contacted seller, seller confirmed buyer has not returned item

Waiting for arbitration processing... Current

WhatsApp Mediation Group

Not Created

No 3-Way Communication Channel Yet

Click the button below to automatically create a WhatsApp group via official API and send invitation links to both parties.

Group Invite Link

https://chat.whatsapp.com/INVITE_XYZ789

Buyer

+234 *** **** 5678

Pending

Seller

+234 *** **** 9012

Pending

Group created. Waiting for both parties to join.

Processing Actions

Case Upgraded to Arbitration

This case has been upgraded to arbitration processing. Please wait for the arbitration auditor to handle it.

Experience Compensation Platform-funded Available during evidence submission and before/after judgment. Paid by the platform — never changes the judgment, progress, or order funds; no seller payout or debt. Each order compensated once.

Case D-20250327

Buyer Info

Seller Info

Order Info

Items Info

Delivery Info

Related Cases (Same Order Historical Disputes)

Case Processing Timeline

WhatsApp Mediation Group

No 3-Way Communication Channel Yet

Processing Actions

Experience Compensation Platform-funded Available during evidence submission and before/after judgment. Paid by the platform — never changes the judgment, progress, or order funds; no seller payout or debt. Each order compensated once.

Case D-20250326

Buyer Info

Seller Info

Order Info

Items Info

Delivery Info

Related Cases (Same Order Historical Disputes)

Case Processing Timeline

WhatsApp Mediation Group

No 3-Way Communication Channel Yet

Processing Actions

Experience Compensation Platform-funded Available during evidence submission and before/after judgment. Paid by the platform — never changes the judgment, progress, or order funds; no seller payout or debt. Each order compensated once.

Dedicated Account Budget Controlled by actual NGN transferred into the account. When the balance is exhausted, new applications are blocked automatically; replenishment requires CEO approval.

Transfer Case

Resolve Case - Support Buyer

Add WhatsApp Group Invite

Upgrade to Arbitration

Add Contact Record

Create WhatsApp Group

Create WhatsApp Group

Apply for Experience Compensation Platform-funded

Withdraw Application

Retry Payment

Close Payout Order

Payout Order Detail